careers
Head of People & Culture
Located in Mid Atlantic Region
Summary
Ash is premised on the joining of historically compatible disciplines in one company and under one roof. We aspire to bridge the worlds of interior design and property development, while embracing related opportunities to design hotels, restaurants, products, furniture, brands and experiences. We are a fast paced, highly collaborative and flexible work environment.
Ash’s Head of People & Culture is a critical member of the Ash Hotels leadership team. The Head of People & Culture will have an intuitive understanding of people, their unique talents and their potential in the hospitality industry — ultimately setting each employee on a path of success by creating an environment where employees can not only be heard, but grow.
As an essential backbone to the team, our Head of People and Culture will support staff while working closely with management to keep consistency across all properties when it comes to policies, guidelines and programs. This role will partner with leadership and management to help develop and implement strategies and policies that align with business goals and cultivate a positive work culture.
Key Responsibilities:
Provide guidance and partnership to the hotel Directors of People & Culture ensuring a consistent culture and implementation of company policies, compliance standards, and best practices.
Enthusiastically and regularly improve the employee experience by developing policies and procedures that ensure an equitable workplace, foster professionalism, and drive retention and exceptional service.
Collaborate and partner with the heads of the hotel operating company to design and deliver effective People programs, policies and initiatives that align with the overall business objectives and promote a positive work culture.
Serve as a point of contact for managers and employees within the business area, addressing People & Culture (HR) related inquiries, concerns, and providing guidance on various P&C matters.
Take a hands-on approach to manage day-to-day People & Culture at the Ash management company level, including recruitment, onboarding, offboarding, compliance, training, performance evaluations, and employee relations.
Ensure that all People & Culture related processes, programs and initiatives are on brand and to Ash standards
Lead recruitment efforts for the Ash hotel management company and designated hotel/s as needed, working closely with hiring managers to source, interview, and onboard top talent
Manage difficult conversations with confidentiality, coaching colleagues to find appropriate solutions
Act as a safe place for employees to go with concerns or issues and empower them to work towards resolution and enact positive change
Provide guidance and support in performance management and ensure any escalated issues are handled appropriately
Partner with the Payroll Manager to ensure accurate and timely pay and serve as the payroll backup as needed.
Support and drive initiatives related to diversity, equity, inclusion & belonging within the hotels, fostering an inclusive and respectful work environment.
Ensure compliance with federal, state, and local employment laws and regulations, keeping up to-date with any changes that may impact internal policies and practices.
Collaborate with the broader People & Culture team to share best practices, contribute to process improvements, and maintain consistent standards across all hotels.
Key Attributes:
12+ years of progressive Human Resources experience , with 5+ years leading a team
2+ years of experience within hospitality/hotels highly preferred
PHR or SHRM-CP preferred
Exceptional interpersonal and communication skills, with the ability to build relationships and collaborate with diverse teams.
Strong problem-solving and decision-making abilities, coupled with a proactive and a solution-oriented mindset.
Demonstrated experience in designing and implementing HR programs and initiatives, building these from the ground up.
Solid understanding of recruitment processes, employee onboarding, training, and performance management.
Previous experience in a multi-location HR role is highly desirable.
Is comfortable with traveling to hotel locations 20% of the time, or as needed
Compensation & Benefits:
Annual Base range $165,000-$185,000
75% employer-sponsored health insurance, dental insurance, vision insurance
Paid time off, paid sick leave, paid time off to vote, 1.5x paid holidays
50% food & beverage discount and discounted hotel rooms
Opportunity for growth within our hotel portfolio and parent company Ash
For more information and to apply, please visit Ash’s Linkedin page.
Sales Manager
Reports To:
Director of Sales, Ulysses
Responsible For:
Hotel Ulysses, Baltimore - Ash Hotels
Job Summary:
ASH Hotels designs, develops, owns, and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set.
In fall of 2022 ASH Hotels opened Hotel Ulysses, a place where wanderers from anywhere can come for one-of-a-kind experiences whether they are popping out of their Baltimore studio for a drink or need a place to stay during their east coast tour. To venture into Baltimore’s rich history and vibrant community by way of the landmark Latrobe building feel’s only natural — an icon with a checkered past that has been restored to carry on its legacy. Nestled into the neighborhood of Mt. Vernon, the sprawling site has 116 rooms for stay alongside an eccentric cocktail lounge and an all-day salon style café that will serve breakfast, lunch, aperitivo
and dinner.
AD’s 2023 Hotel Awards: The 21 Best New Hotels Around the World
Esquire’s The Best Bars in America, 2023 - Ash Bar and Bloom’s at Ulysses
Essential Functions for the Position:
Managing current accounts, while prospecting new accounts is required. This includes outside sales calls, solicitations, and prospect presentations. Selectively sell travel industry and business travel in the interest of maximizing guest rooms and food and beverage revenues. While the role carries a broad segment approach; the key segment goal is groups of all segments. There will be a large focus on developing the leisure and corporate group pipeline.
Key Responsibilities:
Assist in leading the sales efforts to achieve revenue goals and exceed targets.
Develop and implement strategic sales plans to attract new clients and expand existing accounts.
Build and maintain strong relationships with corporate clients, event planners, and travel agencies.
Conduct sales presentations, negotiate contracts, and close deals.
Stay up to date with industry trends and competitor activities.
Attend trade shows, conferences, and networking events to generate leads.
Provide exceptional customer service and ensure client satisfaction throughout the sales process.
Problem solves with other departments as needed to book business into the hotel.
Enhance the portfolio’s image by actively participating in associations, events, clubs, and boards.
Highly motivated and flexible, possessing the ability to take initiative, to succeed under pressure and meet deadlines.
All other reasonable responsibilities assigned by management.
Key Attributes:
Associate degree or higher is required from an accredited university in Business
Administration, Marketing or Hospitality Management; a combination of education and direct, related experience will be considered in lieu of a associate degree.
2-5+ years preferred in sales and marketing in the Hospitality industry with strong business travel and transient industry sales experience.
Sales experience with independent concepts is preferred.
Experience with prospecting and account cycle sales software is preferred.
Compensation & Benefits:
Base Salary Range: $60,000 - $65,000
Bonus Potential: 20% of Base Annual Salary, Paid Quarterly
Cross Property Sales Incentive Program
Competitive PTO, Health Insurance, and Savings Package
Associate Referral Program
ASH Hotels Employee Discount
For more information and to apply, please visit Ash’s Linkedin page.